1. General policy We offer a refund period of up to 14 days from the date of purchase. We want you to have the opportunity to explore the course and ensure it meets your expectations.
2. Eligibility for refunds You may request a refund within 14 days of purchase. Refunds may be granted if:
you experienced technical issues preventing access
you did not receive access and contacted support
the product does not match its description
3. Non-refundable cases Refunds may be denied if:
you have accessed a significant portion of the course
you have viewed or completed all lessons
there is evidence of full or substantial use of the content
you did not contact support before requesting a refund or opening a dispute
4. Access issues Access to the course is provided via your account and email. If you cannot find your access email, please:
check your spam or junk folder
ensure you are using the correct email address
contact us at hello@dreamanddrawschool.com / dreamanddrawschool@gmail.com
Failure to access content due to missed emails or incorrect login details does not constitute non-delivery.
5. Refund process To request a refund, please contact us at hello@dreamanddrawschool.com / dreamanddrawschool@gmail.com with your order details. We aim to review all requests promptly. Refunds are issued to the original payment method.
6. Third-party platforms If you purchased a subscription via Patreon, refunds and cancellations are handled by Patreon according to their policies.
7. Right to refuse refunds We reserve the right to refuse refund requests in cases of misuse, abuse, or violation of our Terms and Conditions.
If you have any questions or concerns about our Refund Policy, please contact us via email hello@dreamanddrawschool.com / dreamanddrawschool@gmail.com